RUMA Refund & Return Policy
Last Updated: 26th January 2026
At RUMA, we want you to feel confident when shopping with us. If something isn’t right with your order, we’re here to help. Please review the policy below for details on returns, exchanges, and refunds.
We offer a 30-day return window, meaning you have 30 days from the date your item is delivered to request a return.
RETURNS & ELIGIBILITY
To qualify for a return, the item must be returned in the same condition it arrived in. This means it should be unused, unworn, and include any original tags and packaging. We also require proof of purchase, such as an order confirmation or receipt.
HOW TO START A RETURN
To request a return, please email us at rumastore9@gmail.com. Once your request is reviewed and approved, we will provide return instructions.
Returns must be sent to the following return address:
[INSERT RETURN ADDRESS]
Please note that items returned without contacting us first and receiving approval may not be accepted.
If you have any questions about returns or refunds, you can always contact us at rumastore9@gmail.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please check your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us right away so we can review the issue and make it right.
When contacting us, please include clear photos of the item and packaging so we can assist you faster.
NON-RETURNABLE ITEMS
Some products cannot be returned due to safety or hygiene reasons. These may include:
- Perishable goods (such as food, flowers, or plants)
- Customized or personalized orders
- Personal care or beauty items
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for gift cards or final sale items.
If you're unsure whether your item qualifies, feel free to email us before starting the process.
EXCHANGES
If you would like a different item, size, or variation, the quickest option is to return your original item (if eligible). Once your return is approved, you can place a new order for the correct item.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of delivery, even if there is no issue with the product.
Items must still be returned in original condition, meaning unused, unworn, with tags attached, and in original packaging. Proof of purchase is also required.
REFUNDS
Once we receive your return, we will inspect it and notify you of the approval status. If your refund is approved, it will be issued back to your original payment method.
Refunds are typically processed within 10 business days, but it may take additional time for your bank or card provider to post the funds to your account.
If it has been more than 15 business days since your refund was approved and you still haven’t received it, please contact us at rumastore9@gmail.com.
CONTACT US
For any refund, return, or exchange questions, reach out anytime:
Email: rumastore9@gmail.com
Store Name: RUMA
