RUMA Terms of Service
Last Updated: 26th January 2026
OVERVIEW
Welcome to RUMA. Throughout this page, the terms “we,” “us,” and “our” refer to RUMA. RUMA operates this online store and website, including all associated content, product listings, tools, features, and services provided through the site (collectively, the “Services”). Our store is powered by Shopify, which allows us to provide the Services and process transactions securely.
These Terms of Service (“Terms”) explain the rules, rights, and responsibilities that apply when you visit our website, browse our products, make a purchase, create an account, or otherwise use the Services. These Terms also include important legal information, including disclaimers and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Services.
ACCESS, USE, AND ACCOUNTS
By using the Services, you confirm that you are at least the legal age of majority in your state, province, or country, or that you have permission from a parent or legal guardian to use the Services.
To place an order or use certain features, we may request personal details such as your name, email address, billing address, shipping address, and payment information. You agree that the information you provide is accurate, complete, and current, and that you have the right to provide it.
If you create an account, you are responsible for keeping your login information secure and for all activity that occurs under your account. You may not sell, share, transfer, or assign your account to anyone else.
PRODUCTS AND PRODUCT INFORMATION
We do our best to present our products as accurately as possible, including descriptions, pricing, and images. However, the appearance of products—especially colours—may vary depending on your device settings, lighting, or screen quality.
We do not guarantee that product images will look exactly the same in person as they appear on the site. Product details, availability, and pricing may change at any time without notice. We also reserve the right to discontinue products, limit quantities, or restrict purchases in certain cases.
ORDER ACCEPTANCE AND CANCELLATIONS
When you submit an order through our website, you are making an offer to purchase. RUMA may accept or decline any order at our discretion for reasons including (but not limited to) product availability, suspected fraud, errors in pricing, or issues with payment authorization.
An order is not confirmed until it has been accepted and processed by us. Once an order has entered processing, cancellation may not be possible. If we cancel an order or need to make changes, we will attempt to contact you using the email address or contact details provided at checkout.
All purchases made through our website are subject to our Refund Policy.
You agree that you are purchasing products for personal use only and not for commercial resale or unauthorized distribution.
PRICING, PROMOTIONS, AND BILLING
Prices, discounts, and special offers are subject to change at any time without prior notice. The price displayed at checkout is the price that applies to your order and will be shown in your confirmation email.
Unless stated otherwise, prices do not include shipping charges, taxes, customs fees, import duties, or additional carrier charges. Customers are responsible for any applicable taxes or fees charged by their country or region.
You agree to provide valid payment information and authorize us (or our payment processor) to charge your selected payment method for your purchase. If your payment is declined or fails, we may cancel your order.
SHIPPING AND DELIVERY
Delivery timeframes listed on our website are estimates and are not guaranteed. Shipping delays may occur due to factors outside our control, including carrier delays, weather disruptions, customs processing, and high seasonal demand.
RUMA is not responsible for lost or delayed shipments once the package has been transferred to the shipping carrier. Risk of loss and responsibility for the package may pass to you once the shipment leaves our facility or supplier.
For full information on shipping, please refer to our Shipping Policy.
INTELLECTUAL PROPERTY AND SITE CONTENT
All content on the RUMA website—including our logo, branding, graphics, product photos, site design, written content, and other materials—is owned by RUMA or used with permission and is protected by intellectual property laws.
You may use the Services only for personal and non-commercial shopping purposes. You may not copy, reproduce, resell, publish, distribute, modify, or exploit any part of the Services or its content without our written consent.
THIRD-PARTY TOOLS AND SERVICES
Certain Services may include or rely on third-party tools, platforms, or integrations. These tools may be provided “as is” and may be subject to the third party’s own terms and privacy policies. We are not responsible for issues caused by third-party services outside our control.
THIRD-PARTY LINKS
Our Services may include links to third-party websites or resources. These are provided for convenience only. RUMA does not control third-party websites and is not responsible for their content, policies, or practices. If you visit a third-party site, you do so at your own risk.
SHOPIFY RELATIONSHIP
RUMA is powered by Shopify, which provides the e-commerce platform enabling us to sell products and deliver the Services. However, purchases made through our store are made directly with RUMA, not Shopify.
By purchasing from RUMA, you agree that Shopify is not responsible for any claims, damages, losses, or liabilities relating to your purchase or use of our products. You release Shopify and its affiliates from any claims connected to transactions made through our store.
PRIVACY
Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share personal information. Shopify may also collect and process information as part of providing the platform and Services.
Please review our Privacy Policy for additional details on how your information is handled.
CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, messages, suggestions, comments, photos, or other materials (“Feedback”), you grant RUMA the right to use that Feedback for business purposes such as marketing, product improvement, and customer experience enhancements.
You confirm that any Feedback you provide is accurate, does not violate any third-party rights, and does not contain harmful or illegal content. We reserve the right to remove Feedback at any time if it is inappropriate, offensive, or violates these Terms.
ERRORS, INACCURACIES, AND UPDATES
We may occasionally publish content that contains errors or inaccuracies, including pricing mistakes, product descriptions, shipping time estimates, or availability information. We reserve the right to correct any errors and to update information at any time without notice, including after an order has been submitted.
If an order is affected by an error, we may cancel or adjust the order and will contact you when possible.
PROHIBITED USES
You agree not to use the Services in a way that is illegal, abusive, harmful, or disruptive. This includes (but is not limited to) attempting to hack the site, spreading malware, abusing other users, committing fraud, collecting data without permission, or using the Services for unauthorized commercial purposes.
We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to the Services if we believe a user has violated these Terms.
TERMINATION OF USE
We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or engaged in unlawful activity. You remain responsible for any outstanding payments or obligations up to the date of termination.
Certain provisions of these Terms will continue to apply even after termination, including intellectual property, limitations of liability, disclaimers, and governing law.
DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” unless otherwise stated in writing. We do not guarantee that the website will always operate without interruption, delays, or errors.
To the fullest extent permitted by law, RUMA disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, RUMA (including its owners, employees, contractors, service providers, and affiliates) shall not be liable for any indirect, incidental, special, punitive, or consequential damages of any kind arising from your use of the Services or purchase of products.
In all cases where liability is permitted, RUMA’s total liability will not exceed the amount paid by you for the product(s) in the order giving rise to the claim.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless RUMA, Shopify, and our affiliates, partners, employees, and service providers from any claims, liabilities, damages, expenses, or legal fees arising out of your misuse of the Services, violation of these Terms, or violation of any law or third-party rights.
SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will still remain valid and enforceable to the fullest extent permitted by law.
ENTIRE AGREEMENT AND WAIVER
These Terms, along with any policies posted on our website (including our Privacy Policy, Shipping Policy, and Refund Policy), form the entire agreement between you and RUMA. If we do not enforce a provision of these Terms right away, it does not mean we waive our right to enforce it later.
ASSIGNMENT
You may not transfer your rights or obligations under these Terms without written permission from RUMA. We may transfer or assign these Terms as part of a business transaction or operational change where allowed by law.
GOVERNING LAW
These Terms are governed by the laws of the country, state, or region where RUMA operates, without regard to conflict-of-law principles. Any disputes related to these Terms or the Services will be handled in the appropriate courts of that jurisdiction unless otherwise required by applicable law.
CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect operational, legal, or business changes. Any updates will be posted on this page, and continued use of the Services after changes are published means you accept the updated Terms.
CONTACT US
If you have questions about these Terms of Service, please contact us:
RUMA
Email: rumastore9@gmail.com
